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Please advise which item/s you wish to return and whether you would like the item/s exchanged for another or a refund.

Email us at your name and order number.

To arrange for an exchange or refund, please use the following steps When we have agreed that the item is faulty, we will be happy to replace it and refund any carriage costs incurred to replace the item. We are happy to replace faulty items but may require proof of damage, or the items to be returned to us for verification. If your goods are faulty or arrive damaged you must inform us within 7 working days. If your goods are not faulty & you can't get to a store, you will be required to return them to us at your own cost, unused and in their original, unopened packaging. R efunds cannot be made by our stores but will be forwarded to our web team for processing. You can return orders to most of our retail stores free of charge, to find your nearest store please click here. If you wish to return an item for an exchange or refund, you must inform us within 14 days.

Please note that the above terms will not affect your statutory rights.ĭue to the current circumstances, we are experiencing high volumes of online orders, refunds and returns may take longer to process, please bear with us, our team will come back to you as soon as they can. * There will be a £4.99 surcharge for items over 120cm (curtain poles & blinds) this will appear in the basket. We will calculate the correct delivery method for your order on the ‘Delivery’ page at checkout (exclusions apply, see * below) Please inform us of any specific delivery instructions at the checkout stage.ĭepending on the size and value of your order, it will be sent using either Royal Mail First Class (£3.95) or a signed-for courier (DHL or Hermes) service (£5.50). We endeavour to process and deliver your order as quickly as possible.

Sometimes orders may arrive in more than 1 parcel. Orders are usually delivered Monday to Friday, between 8am - 8pm. We appreciate your understanding at this time.Īt Closs & Hamblin we offer FREE DELIVERY to UK Mainland addresses for orders over £50 (exclusions apply, see * below) Orders may take 7 working days to be processed and dispatched. Due to the popularity of our Black Friday Event, we have a high demand for orders, please bear with us as our dispatch time may be longer than usual.